How to reach us.
One person reads every inbox. Pick the one that matches your question — it gets to the right place faster.
Pricing questions, design-partner inquiries, multi-seat plans, and anything pre-purchase. We respond within 1 business day.
Existing customers: stuck on an upload, a draft, an export, or a question that didn't get drafted right. Bug reports also welcome.
Vulnerability reports, security-questionnaire requests, and security-packet requests. See our responsible-disclosure policy for details.
GDPR / CCPA data-subject requests (access, deletion, portability), DPA requests, and questions about the privacy policy.
Contract reviews, redlines, NDAs, MSAs, and anything that needs to go to a lawyer. We'll route to outside counsel as needed.
Story leads, interview requests, founder commentary. Solo founder, so quotes come from one place — Wil.
I'm the only person at TrustReply right now. That has trade-offs and advantages. The trade-off: I sleep, so you might wait until tomorrow morning. The advantage: when you email, the founder reads it and the founder writes back.
Most emails get a reply within one business day. Security reports get an acknowledgment within three. If you don't hear from me in those windows, ping me again — email is imperfect and so is my filtering.
For sales calls, please email sales@trustreply.app first with a sentence or two about what you're trying to do — I'll send a Calendly link if it's a fit, or save us both the meeting if it's not.